Continuity guide

People continuity: skills, roles and availability

Business continuity depends on people being available, informed, authorized and able to work under changed conditions.

PeopleStaffing

Editorial review: August 11, 2026 · Adrian M. Westbridge

Key roles

Identify specialized skills and decision rights that cannot be easily replaced.

Alternates

Named alternates and cross-training reduce dependence on one individual.

Work conditions

Travel, caregiving, communications, remote access and site availability can affect staffing during wide-area disruptions.

Sustainable staffing

Plans should consider shift length, handover and fatigue during prolonged incidents rather than assuming normal productivity indefinitely.

Business continuity is organization-specific. Recovery priorities, legal duties, safety requirements, contracts, insurance terms and technical recovery methods should be validated by the responsible people in the organization.