Minimum promise
A reduced but reliable service can be better than maintaining normal promises that the organization cannot meet.
Prioritization
Contracts, vulnerable customers, service criticality and fairness may influence priority decisions.
Communication
Clear updates reduce repeated contacts and help customers plan around disruption.
Learning
Complaints and service data from disruptions can reveal weaknesses in continuity assumptions.
Business continuity is organization-specific. Recovery priorities, legal duties, safety requirements, contracts, insurance terms and technical recovery methods should be validated by the responsible people in the organization.