Audience
Employees, customers, suppliers, regulators, owners and media may need different information and approval paths.
Facts first
Separate confirmed facts, assumptions and unknowns to reduce confusion.
Alternate channels
If normal email or collaboration tools are unavailable, pre-approved alternate communications may be needed.
Consistency
Operational teams and public communications should share a common situation picture even when they communicate at different levels of detail.
Business continuity is organization-specific. Recovery priorities, legal duties, safety requirements, contracts, insurance terms and technical recovery methods should be validated by the responsible people in the organization.